SEARCH/DISCOVER

  • Interest based targeting
  • Re-marketing
  • BOOK

  • Booking engine
  • Contextual chat on booking engine
  • PLAN

  • Travel itineraries
  • booking confirmation
  • destination content
  • TRAVEL 

  • Directions
  • arrival information
  • pre-checkin​
  • ARRIVE 

  • Check in
  • Digital Concierge
  • Hotel information
  • Things to do​
  • ACCESS 

  • Digital Identity​
  • Digital Key Cards​
  • ROOM CONTROLS​

  • Control lighting
  • Aircon
  • Television
  • Door cameras
  • Unlock door​
  • ROOM SERVICE ​ 

  • In-room Dining
  • Housekeeping
  • Concierge Services​
  • FOOD & ACTIVITIES​

  • Restaurant
  • Spa and event reservations ​
  • ENTERTAIN 

  • Live TV
  • On Demand TV
  • Cast from own device​
  • ENTERTAIN 

  • Live TV
  • On Demand TV
  • Cast from own device​ , ,
  • SHOP 

  • Shop curated catalog
  • billed to room​
  • COMMUNICATE 

  • Chat with service team
  • TV broadcasts for group events​
  • KNOW ​

  • Notifications on events
  • Offers and activities
  • DEPART

  • Checkout and Payments​ Feedback
  • SHARE

  • Share on Social Media
  • FEEDBACK 

  • Suggestions
  • Appreciation and Complaints