We sat down with Ajay Arora, CIO, to ask him about the most common hesitations and questions he hears from hoteliers when they are considering implementing new tech solutions in the hotel(s).

1. Can you tell us a little about Hudini’s implementation process? What can hoteliers expect from the roll-out phase once they have decided on a tech solution for their hotel(s)?

As a smart solutions provider for hospitality, Hudini orchestrates digital experiences for guests, hoteliers, and their staff. Our implementation process begins with a deep dive into the specific needs of the client in order to create a tailor-made solution, whether the client needs an app, web interface, kiosk, or in-room TV integration. 

We kick off the process by gathering client requirements and identifying connectivity points with various vendors. Long story short, we then plug all data into our advanced system to create a personalized solution for the client. A major bonus is that the client doesn’t have to wait for thousands of hours of development time. As for the roll-out phase, we can deploy our products in a matter of weeks. 

2. What are some of the most frequently asked questions and concerns hoteliers have during the implementation phase of new technology, and how do you support them with these?

Hoteliers often have questions about the potential downtime during implementation, data migration, and integration with their existing systems. They’re also concerned about how quickly their staff can adapt to the new technology, training and benefits.  

To address these concerns, we provide a detailed implementation plan that outlines each step, including any expected downtime, which we work to minimize. We also offer robust data migration tools and strategies to ensure that no information is lost during the transition. Our integration team works closely with the hotel’s IT staff to ensure all systems are communicating effectively from day one. 

3. How do you go about staff onboarding and training once the solution is deployed?

Once the solution is deployed, we offer comprehensive training programs tailored to different roles within the hotel. This includes hands-on workshops, online training modules, and ongoing support. Our goal is to ensure that every staff member feels confident using the new technology, from front desk operations to back-end management. 

We also provide refresher courses and advanced training sessions, as needed, ensuring that the staff remains up to date with any new features or updates to the system. 

4. Hudini has seamless integrations with over 100 tech partners. Can you give us some examples of what this means for hoteliers that are looking to offer a seamless guest journey across different systems?

Hudini’s platform is built with interoperability in mind, meaning it easily connects with over 100 leading tech partners. For hoteliers, this means that whether they are using a property management system (PMS), guest messaging platform, or in-room entertainment system, Hudini can integrate these solutions to create a cohesive and seamless guest experience. 

For example, if a guest makes a request via the in-room tablet, it can be automatically routed to the relevant department’s system, ensuring timely and efficient service. 

Similarly, guest preferences can be synced across systems, so whether they are dining in the hotel restaurant or using the spa, their experience feels personalized and connected.  

5. What are some of the key challenges Hudini can address for hoteliers in delivering a seamless guest journey? 

One of the primary challenges Hudini addresses is the fragmentation of the existing technology systems within a hotel. By integrating these systems in the Hudini platform, we help hoteliers deliver a more cohesive and personalized guest experience. Our platform also helps reduce operational inefficiencies by automating routine tasks and streamlining communication across departments. 

Additionally, Hudini’s real-time data analytics provide hoteliers with actionable insights, allowing them to make data-driven decisions that enhance guest satisfaction and operational performance. 

6. What are some of the hesitations hoteliers have before deciding to implement or add new tech solutions?

Hoteliers often hesitate due to concerns about the complexity of the new technology, potential downtime during implementation, and the return on investment. There is also a fear of disrupting the guest experience during the transition as well as retraining the staff with new systems. 

We address these hesitations by offering a clear, step-by-step implementation plan that minimizes disruption, provides immediate support, and demonstrates the long-term benefits of the new technology through case studies and ROI projections. Our seamless integration with existing systems also ensures that the guest experience remains unaffected during the transition.