Loyal guests aren’t just great for your brand, they’re great for business. A study by Harvard Business School demonstrates just how effective guest retention can be at reining in costs. Incredibly, increasing customer retention

Watch a great salesman at work, and you’ll notice that success boils down to two things – customer knowledge and timing. It’s not enough to have a compelling product or

UESAs anyone working in hospitality will tell you, no two days are ever the same. Hospitality is a demanding and dynamic industry, and it’s easy for hoteliers to get caught

Rising geopolitical tensions and inflation are exacerbating the challenges that the hospitality industry has been grappling with this year. While occupancy rates are bouncing back to pre-pandemic levels, the fallout

Hotel apps are being deployed throughout the hospitality sector, thanks to their ability to personalize and connect every step of the guest journey. This is largely powered by data; hotel

Hotels that are looking for tech-enabled ways to improve guest engagement and experience put mobile apps at the top of their lists. And with good reason. While mobile apps require

A quick and easy check-in is the hospitality equivalent of a great first impression. Unfortunately, the traditional check-in is now associated with long queues and a transactional exchange of documents

The hotel lobby is designed to be inviting and make guests feel they’ve arrived at someplace special. However, the conventional check-in process isn’t. It’s slow and tedious, often resulting in

No matter how far they’ve traveled, guests like to feel completely at home in their hotel room. Hotels can make small yet thoughtful changes to accomplish this, and the IPTV

TVs occupy prime real estate in guest rooms, but they’re often overlooked when it comes to improving guest experience. The common assumption is that guests only superficially engage with them,