Customer Engagement Manager
- Full-Time
- Bengaluru
And it starts with a promise.
We are committed to building diverse teams and creating an inclusive workplace. Your nationality, ethnicity, religion, age, gender identity or sexual orientation does not influence the hiring process in any way.
Who We Are
Hudini is a leading digital transformation platform for the hospitality industry.
We are headquartered in the USA with a development center in Bangalore. We engage and deliver our SaaS-based product to a global clientele of luxury hotel chains spread across geographies like USA, Middle East, Europe, SE Asia & India.
Our services are delivered across multiple channels like mobile, web app, TV, Kiosks and enables contactless check-in, hyper-personalization, and intelligent automation for both the hotels and their guests.
- The Role
We are looking for a Customer Engagement Manager who can:
• Serve as the primary client interface during project implementation and
engagement lifecycle.
• Establish trust and credibility with client stakeholders in Operations and IT.
• Own requirement gathering, scope definition, and expectation management.
• Coordinate with internal teams to secure dependencies (property details, 3rd-party
integrations) as per plan.
• Drive execution across multiple parallel projects, maintaining alignment and
accountability.
• Provide structured, timely status updates to both clients and Hudini leadership.
• Ensure testing, sign-offs, and readiness activities are completed before go-live.
• Handle escalations and gap resolution with urgency and professionalism.
• Champion Hudini’s standards of service excellence and delivery discipline.
- Must Haves
• Excellent verbal and written communication skills; confident in high-stakes client
interactions.
• Proven experience with SaaS product implementations or technical project delivery.
• Demonstrated ability to manage multiple projects concurrently.
• Strong background in stakeholder management and escalation handling.
• Understanding of hospitality applications (PMS, reservation systems, payment
gateways, integrations).
• Track record of working with cross-functional teams (engineering, product,
deployment).
• Highly organized, detail-oriented, and accountable.
• Graduate / Diploma holder in Technical, Business, or Hospitality education.
If this sounds like you, then don’t miss this opportunity!
Please submit your resume. We look forward to hearing from you.
