L1 Support Analyst
- Full-Time
- Bengaluru
And it starts with a promise.
We are committed to building diverse teams and creating an inclusive workplace. Your nationality, ethnicity, religion, age, gender identity or sexual orientation does not influence the hiring process in any way.
Who We Are
Hudini is a leading digital transformation platform for the hospitality industry.
We are headquartered in the USA with a development center in Bangalore. We engage and deliver our SaaS-based product to a global clientele of luxury hotel chains spread across geographies like USA, Middle East, Europe, SE Asia & India.
Our services are delivered across multiple channels like mobile, web app, TV, Kiosks and enables contactless check-in, hyper-personalization, and intelligent automation for both the hotels and their guests.
- The Role
We are looking for a L1 Support Analyst 1 who can:
Provide first-level technical support to end-users via phone, email, or chat.
Troubleshoot and resolve software and hardware issues promptly.
Document and escalate complex issues to the appropriate support teams. Assist in creating and updating knowledge base articles for common issues.
Collaborate with other support team members to ensure timely issue resolution.
Engage with customers professionally, ensuring a positive support experience.
- Must Haves
Bachelor’s degree in information technology, Computer Science, or a related field.
1-3 years of experience in a technical support role.
Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills.
Familiarity with software applications and basic hardware components
Ability to prioritize and manage multiple tasks effectively.
Customer-centric mindset and a commitment to delivering exceptional support.
Unwavering curiosity.
If this sounds like you, then don’t miss this opportunity!
Please submit your resume. We look forward to hearing from you.
