Make every guest feel like they're your only guest
Their very own 24/7 digital concierge. Bespoke suggestions for upgrades and services. In-room TVs that stream their preferred content. Menus curated to their tastes. Welcome to elevated, personalized guest experiences powered by AI and data.
Enhance every step of the guest journey
Hudini links every touchpoint from pre-arrival to check-out, creating more opportunities for personalization, engagement and revenue generation.
Discovery
- Improved interest-based targeting
- Remarketing to increase conversions
Booking
- Integrated with booking engines for real-time updation
- Contextual chat for faster and seamless sales
- Booking confirmation emails with upgrade options
Planning
- Itinerary suggestions for more curated stays
- Destination guides to highlight local attractions
Travel assistance
- Directions, location information & arrival updates
- Pre-check in via the guest’s mobile device
Arrivals
- 3-minute online check-in that’s contactless
- 24/7 assistance from the multilingual chatbot
- Instant access to hotel and local information
Access
- Digital profile that only the guest can activate and use
- Unique digital keys on the guest’s mobile for secure room access
Room controls
- Single, user-friendly interface for all room controls
- AC, lighting and curtains can be adjusted as per guest preferences
- Door cameras and locks can be activated via the guest’s mobile
Room service
- In-room dining with customizable menus and add-ons
- Options to schedule and modify housekeeping requests
- Multilingual chatbot for 24/7 assistance
Restaurants & Spas
- Easy-to-browse digital menus with rich media content
- Options to book and modify reservations and appointments
Entertainment
- High-definition streaming from the guest’s OTT accounts
- Live programming and on-demand TV
Shopping
- Curated catalogs for personalized shopping
- Purchases can be automatically billed to the room
Communication
- Guests can chat with the service team on the app
- Content can be broadcast on TVs for group events
Engagement
- Push notifications announce events and share updates
- Personalized offers can be suggested during chatbot interactions
- Single-point interface for all guest communication
Departure
- Bill previews prior to check-out
- Pre-orchestrated online check-outs for smoother departures
- Online payment options for added convenience
Feedback
- Reminders to share feedback after departure
Loyalty
- Points for purchases made via the app are automatically credited
Reviews
- Requests to review the stay on websites and social media
Discovery
- Improved interest-based targeting
- Remarketing to increase conversions
Booking
- Integrated with booking engines for real-time updation
- Contextual chat for faster and seamless sales
- Booking confirmation emails with upgrade options
Planning
- Itinerary suggestions for more curated stays
- Destination guides to highlight local attractions
Travel assistance
- Directions, location information & arrival updates
- Pre-check in via the guest’s mobile device
Arrivals
- 3-minute online check-in that’s contactless
- 24/7 assistance from the multilingual chatbot
- Instant access to hotel and local information
Access
- Digital profile that only the guest can activate and use
- Unique digital keys on the guest’s mobile for secure room access
Room controls
- Single, user-friendly interface for all room controls
- AC, lighting and curtains can be adjusted as per guest preferences
- Door cameras and locks can be activated via the guest’s mobile
Room service
- In-room dining with customizable menus and add-ons
- Options to schedule and modify housekeeping requests
- Multilingual chatbot for 24/7 assistance
Restaurants & Spas
- Easy-to-browse digital menus with rich media content
- Options to book and modify reservations and appointments
Entertainment
- High-definition streaming from the guest’s OTT accounts
- Live programming and on-demand TV
Shopping
- Curated catalogs for personalized shopping
- Purchases can be automatically billed to the room
Communication
- Guests can chat with the service team on the app
Engagement
- Push notifications announce events and share updates
- Personalized offers can be suggested during chatbot interactions
- Single-point interface for all guest communication
Departure
- Bill previews prior to check-out
- Pre-orchestrated online check-outs for smoother departures
- Online payment options for added convenience
Feedback
- Reminders to share feedback after departure
Loyalty
- Points for purchases made via the app are automatically credited
Reviews
- Requests to review the stay on websites and social media
Integrations
The Hudini platform is powered by integrations from the best in the business. These APIs extend across functionalities from reservations and check-in, room controls, entertainment, housekeeping, dining, and payments. It’s the kind of technology that elevates hospitality from great to truly exceptional.
Improve guest experience with Hudini
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