How do you make a standard hotel room unique for each guest? Some will want to turn up the air conditioning while others might find the room quite chilly; fruit

Guests might book a room at your hotel, but it’s the add-ons that make them glad they did. It could be a spectacular view or a specially-curated F&B menu –

Tech innovations and the growing influence of the millennial guest segment are changing the hospitality industry, which is typically considered traditionalist. Sustainability, personalization and unique stays have been hot topics

What’s the most coveted real estate in the hospitality industry? Well, it’s no longer measured in acres, but pixels. Hotel operators are vying for screen time on guests’ mobile devices,

A long-haul flight followed by a long wait to check-in? That’s the last thing your guests need. So, what if they could bypass the front desk, head straight to their

Hybrid check-ins are a familiar (and much welcomed) experience at airports – passengers type in their flight details at the digital kiosk, with helpful prompts from the airline’s ground staff,

Carols and decorations greeting guests in the lobby, with the aroma of Christmas bakes wafting in from restaurants – the holiday season holds a special charm for the hospitality sector,

With $2.5 trillion in spending power, millennials comprise 23% of the world’s population. While those statistics alone are enough to interest marketers, the fact that millennials are upending traditional consumer behavior  is

If there’s a long weekend coming up, would you go on a staycation? The word ‘staycation’ was coined in 2003 to imply a relaxing holiday that requires little or no

Drive-thru menus at fast food chains make suggestions based on your order, the weather and location, while online fashion retailers are creating virtual fitting rooms with unique avatars for each customer. As personalization